Category Archive for "Customer Service"

How to Deal With a Negative Review

October 28, 2015

Getting bad reviews from your customers can be really painful. You work hard to satisfy your customers. However, you should be happy when you receive a bad review. Today I am going to show you that bad reviews aren’t bad…

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5 Website Tips for Automotive Dealers

In our everyday life design is all around us. Great design can create a lasting impact that can change the perception of any company or brand. A well-designed website can significantly increase a business’s leads. This is true for any…

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What is Customer Relationship Management?

September 22, 2015

Customer Relationship Management or commonly known as CRM, is a business strategy which is designed to reduce operational costs and increase productivity and profitability by solidifying customer satisfaction. A true CRM brings together all kinds of data from all data…

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service revenues

How to Use a Dealer CRM to Drive Service Revenues

September 10, 2014

Examples of how your CRM could be utilized to drive service revenues include oil change reminders, service reminders and maintenance reminds.

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Dealership Customer Service

The 9 Do’s and Don’ts of Auto Dealership Customer Service

August 20, 2014

In any business, customer service is paramount to the overall success and profitability of the company. At car dealerships, where repeat business and service sales are extremely important, excellent customer service is especially a priority.

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